Mattress Direct
Mattress Direct Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mattress Direct has 1.3 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "avoid at all cost", "buy elsewhere", "Y’all are hard to get in touch with.".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mattress Direct has 1.3 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "avoid at all cost", "buy elsewhere", "Y’all are hard to get in touch with.".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
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Verified Reviewer | Saint Louis, MissouriMattress return
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Verified Reviewer | Saint Louis, MissouriThis service is terrible by the time I received the email code my time ran out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New Orleans, LouisianaBlatant harrassment and violation of ADA
This started a yr ago. I drove up attempting to park in front of MD.
AJ came up me yelling i couldnt park in front of MD. I told him I had issues walking so I was parking by ramp. Then he tried to get me to park in handicap and I said I dont have permit to do so. Over the next couple months he came into the office demanding to speak with me over parking.
On several occassions clients were in office. He chose to block the handicap spot with a sign to prevent me from parking by it. This continued I reported it to my DGM who spoke with someone at corporate office. He started taking photos of me when I left my office daily or he would yell at me when i tried to go to my car.
Over the summer he came in when my coworker. was there demanding I go see hiThis started a yr ago. I drove up attempting to park in front of MD. AJ came up me yelling i couldnt park in front of MD.
I told him I had issues walking so I was parking by ramp. Then he tried to get me to park in handicap and I said I dont have permit to do so.m. We both had clients at desk he came in 3x in 3 hours ranting. We ended up calling police on him after he bitched out my coworker who was like what is your deal.
he proceeded to show her a photo of me parked over line slightly from JAn. This was June. He continued to block the handicap spot with signs to prevent me from parking there. It continued on 1-3 when I returned to work.
Once again I parked next to handicap spot having a placard and he proceeded to take my photo in car when i left. Today I arrived before he did and shortly after my boss called his corp office to have him leave me alone. He then proceeded to move signage blocking my driver door and part of handicap access. Property mgr was informed once again as we reported him over summer and nothing happened.
He is continuously blocking handicap access and my access to my vehicle knowing full well i am disabled. Mattress Direct has done nothing to deter this behavior and neither has the property mgr. I am disabled and shouldnt have to be escorted to my car out of fear or to have someone else move an obstacle so i can get in my car. I have photos.
he also parks his motorcycle against building as well. He has no regard for my disabilities. My coworkers are all aware of this. The ramp is in front of Mattress Direct and I was told by property mgr that bc i was monopolizing the handicap spot they werent doing anything.
Irony I never park in the spot I park next to it or 2 away. handicap spot has median on driver side which impedes me being able to use it since i need to open door completely. I have a legit placard. I can't do steps and my office has a step up so i park there to use ramp.
These photos clearly show your sign in handicap access in blue and also show your sign placed against my car blocking my drivers door.
This is harrassment and illegal to block any part of handicap access. If this blatant discrimination against me and my disability continues, I will have no choice but to make sure everyone I know as well as anyone they know how MD continues to allow their employees to harrass handicapped individuals and doesnt care that their employees violate ADA rules. You know what they say is the more pissed people are the more they will bash your store moreso than people happy with service.
Im done being a victim.
From now on the police will be called and MD can be fined $500 per incident and will help build my case for lawsuit with ACLU.
I am hoping sanctions will be put in place or I will contact ACLU about this blatant discrimination of me as a disabled individual. You are liable for what your employees do on clock.
- Discriminating against disabled individuals
- Aj believes in harrassing females and violating ada
- Corp doesnt care employees are harrassing and violating ada
Preferred solution: move AJ to another location stop violating ADA rules
User's recommendation: avoid at all cost
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Hammon, OklahomaI'm trying to get a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Covington, LouisianaMade a warrant claim and haven't heard back from them
User's recommendation: Y’all are hard to get in touch with.
Bad customer service on warranty info
User's recommendation: buy elsewhere
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I believe that's a different store. The is for Mattress Direct New Orleans and you are in Missouri